Terms and Conditions sky99 – Platform Usage Guidelines

By accessing the sky99 platform in any manner – including browsing the website, downloading the app, or creating an account – you expressly and implicitly agree to comply with all terms stated herein. This acceptance is comprehensive and cannot be partially opted into.

Sky99 reserves the right to update or amend these Terms and Conditions at any time. Changes will take effect as soon as they are published on the platform, and you will be notified via an in-app notice or email. Continued use of the platform following such notice constitutes acceptance of the amended terms.

To be eligible for sky99 membership, you must meet all of the following requirements without exception:

• Aged 18 years of age or older on the registration date.
• Not a person who has been prohibited from participating in gambling activities by any relevant authority.
• Not registering in the capacity of an agent, representative, or on behalf of a third party.
• Not residing in a jurisdiction that specifically prohibits participation in online gambling activities.
• Not currently under a previous sky99 account suspension or ban.

Sky99 reserves the right to request proof of age verification at any time. Failure to provide satisfactory proof within the specified period may result in account suspension or termination. Any funds deposited by underage members will not be refunded and may be confiscated by sky99.

Each individual is only permitted to hold one (1) active account on the sky99 platform. Holding multiple accounts – whether using a different name, email address, phone number, or any other information – is strictly prohibited and may result in the termination of all associated accounts and forfeiture of any balances held within them.

During registration, you are required to provide true, accurate, and complete information. sky99 conducts a Know Your Customer (KYC) strict requirements to verify the identity of all members. Required documents may include a national identity card, driving licence, or passport, as well as proof of current address.

• The registered full name must match a valid government-issued identification document.
• The registered phone number must be active and reachable for verification purposes.
• A valid email address is required for official communications and account recovery.
• Any changes to personal information must be notified to sky99 within 7 days.

Sky99 supports a variety of deposit and withdrawal methods suited for users in Malaysia, including Maybank2u, CIMB Clicks, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All financial transactions are processed through secure channels encrypted with 256-bit SSL.

Key Withdrawal Conditions:

• Withdrawals may only be made to a bank account or e-wallet that is in the name of the same registered member. Transfers to third parties are not permitted.
• The first withdrawal requires full KYC verification before it can be processed.
• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawal requests are processed within 15 minutes to 24 hours depending on the selected payment method.
• Sky99 does not charge any hidden processing fees on standard withdrawals.

Sky99 reserves the right to delay or withhold withdrawals suspected of involving fraudulent activity, money laundering, or those requiring further review. In such cases, sky99 will contact the relevant member for additional verification within a reasonable timeframe.

Sky99 offers a wide range of bonuses and promotions from time to time, including a welcome bonus for new members, weekly cashback, reload bonuses, and a VIP program. All offers are subject to specific terms and wagering (rollover) requirements for each promotion.

• Each bonus has its own wagering requirements that must be met before a withdrawal is permitted.
• Bonuses are non-transferable between accounts and cannot be directly cashed out.
• Only one (1) welcome bonus is permitted per new member, per household, IP address, or device.
• Sky99 reserves the right to cancel any bonus suspected of being obtained through fraud or abuse of the system.
• Full terms for each promotion are published on their respective promotion pages and are to be read alongside this document.

All games offered at sky99 – including video slots, live casino, table games, and other games – are operated by internationally certified software providers and use a certified RNG system. Every game outcome is random and free from any external influence.

In the event of a technical disruption, system failure, or game error, sky99 reserves the right to:

• Cancelling affected rounds or games and refunding the bets to the member's account.
• Temporarily suspending the game until the issue is resolved.
• Voiding or cancelling winnings resulting from an obvious software error.

Results recorded by the sky99 server are final in all disputes relating to game outcomes. If there is a discrepancy between what is displayed on your device and the server records, the server records shall serve as the definitive reference.

As a sky99 member, you agree to use this platform in a responsible manner that does not negatively affect the experience of other members. The following are strictly prohibited on the sky99 platform:

• Using automated software (bots), vulnerability scanning tools, or any technology that provides an unfair advantage.
• Colluding with other members to manipulate game outcomes (match-fixing).
• Using a sky99 account for any transactions related to money laundering or illegal financing.
• Harassing, threatening, or abusing customer support staff or other members.
• Attempting to hack, infiltrate, or disrupt the security and stability of the sky99 platform.
• Publishing or spreading false information about sky99 with the intent to damage the platform's reputation.

Any violation of these conduct rules may result in immediate suspension, permanent account termination, and legal action where necessary. sky99 works closely with relevant authorities to address any criminal activity detected on the platform.

Protecting members' personal data is a top priority at sky99. All information you provide during registration and use of the platform is collected, processed, and stored in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and international data protection standards.

Sky99 uses member data solely for the following purposes:

• Verifying identity and conducting the required KYC checks.
• Processing financial transactions securely and accurately.
• Providing effective and personalised customer support.
• Sending operational notices, security updates, and relevant promotional information.
• Complying with applicable legal and regulatory requirements.

Your data will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent. For more information, please refer to our Privacy Policy the complete sky99.

Sky99 shall not be liable for any loss or damage arising from circumstances beyond our reasonable control, including internet service disruptions, power failures, third-party actions, or natural disasters. The sky99 platform is provided on an "as-is" basis, and sky99 makes no warranties regarding uninterrupted availability.

In all circumstances, sky99's maximum liability to any member shall not exceed the net deposit amount made by that member in the 30 days preceding the relevant claim.

Members may close their account at any time by contacting the sky99 customer support team. Prior to closure, any eligible account balance will be processed for withdrawal in accordance with standard procedures, subject to the required KYC verification.

Sky99 reserves the right to suspend or terminate any account with or without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Registration information found to be false, inaccurate, or misleading.
• Suspected fraud, money laundering, or other illegal activity.
• Receiving requests from relevant authorities or law enforcement bodies.
• Account inactivity exceeding 12 consecutive months.

Sky99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Members will be notified of significant changes via an in-platform notice or email at least 7 days before the amendment takes effect, except in cases of emergency or legal compliance requirements that necessitate immediate action.

It is each member's responsibility to review this Terms and Conditions page regularly to ensure they remain informed of the latest version in effect. The most recent update date will always be displayed at the top of this document.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or relating to the use of the sky99 platform shall first be resolved through good-faith negotiations between both parties.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the matter to binding arbitration in accordance with mutually agreed arbitration procedures. The arbitration decision is final and binding on both parties.