Privacy Policy sky99 – Data Protection & Member Security

Sky99 is the data controller responsible for all personal information collected through our platform. We are committed to ensuring that every piece of data you provide is handled with the highest level of confidentiality and security, in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and relevant international standards.

As the data controller, we determine the purpose and method of processing your personal data. We also ensure that all parties involved in data processing act in accordance with the strict guidelines we have established. Should there be any change in our data controller status or the way we handle your data, we will notify you before such changes take effect.

Sky99 only collects data that is strictly necessary to provide you with high-quality services. The following are the categories of data we collect:

Your data is collected through several different channels, depending on how you interact with the sky99 platform:

• Account Registration: You provide personal information directly during the sky99 new account registration process.
• KYC Verification: Identity documents and proof of address submitted during the identity verification process.
• Financial Transactions: Payment information collected when you make a deposit or request a withdrawal.
• Platform Usage: Data automatically generated as you browse and use sky99 services, including game records and activity logs.
• Cookies & Similar Technologies: Technical information collected automatically via your web browser or mobile app.
• Customer Support: Information you provide when contacting our support team via live chat or email.
• Third-Party Sources: In certain cases, we may receive information from legitimate business partners such as payment processors, for verification or fraud prevention purposes.

Sky99 uses collected data solely for legitimate and necessary purposes. We do not process your data for unrelated purposes without your consent. The primary purposes for which your data is used are as follows:

• Process account registration and verify your identity through the established KYC process.
• Provide access to all games and services offered on the sky99 platform.
• Process deposits and withdrawals securely and accurately.
• Send important communications related to your account, security, and platform updates.
• Provide effective customer support and resolve your complaints or enquiries.
• Detect and prevent fraudulent activity, money laundering, and other security threats.
• Comply with applicable legal and regulatory obligations, including reporting requirements to the relevant authorities.
• Improve the user experience through analysis of non-identifiable usage data.
• Send promotional information and exclusive offers (subject to your consent).

Sky99 does not sell or rent your personal data to any third party. However, under certain limited circumstances, we may need to share your data with the following parties:

• Trusted Service Providers: Companies we engage to support our operations, such as payment processors, cloud storage providers, and gaming software providers. All such parties are bound by strict confidentiality agreements.
• Regulatory Authorities & Enforcement Bodies: When required by law, court order, or direction from a legitimate enforcement authority.
• Regulatory Body: For licensing compliance purposes and mandatory reporting requirements related to the online gaming industry.
• Fraud Prevention: With fraud prevention agencies and parties involved in anti-money laundering (AML) efforts where there is reasonable cause to do so.

In all of the above data sharing cases, sky99 ensures that only the minimum necessary information is disclosed, and all recipient parties are subject to confidentiality obligations equivalent to our data protection standards.

Your data security is a responsibility we take extremely seriously. sky99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

Our key security measures include:

• Data encryption in transit using 256-bit TLS/SSL protocol.
• Data-at-rest encryption for all sensitive information.
• Role-based access control (RBAC) ensuring only authorised personnel can access your data.
• Continuous 24/7 security monitoring with a real-time threat detection system.
• Regular security audits conducted by independent and certified third parties.
• A robust incident response procedure to address any data breaches swiftly.

Your personal data will be retained for as long as necessary to fulfil the purposes stated in this policy, or as required by law. Generally, active account data is retained for the lifetime of your account, while closed account data is retained for a minimum of 5 years to meet legal compliance requirements.

Sky99 uses cookies and similar technologies to enhance your experience on our platform, maintain session security, and analyse usage patterns for continuous improvement purposes. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled.
• Functional Cookies: Allow the platform to remember your preferences such as display themes and account settings for your convenience on future visits.
• Analytics Cookies: Help us understand how members use the sky99 platform so we can improve its design and functionality. This data is analysed in aggregate and cannot be individually identified.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and performance of the sky99 platform. For more information on managing cookies, please refer to your web browser's documentation.

Under Malaysia's PDPA and applicable data protection laws, you have several important rights regarding your personal data. sky99 is committed to respecting and facilitating the exercise of these rights:

In the course of its operations, sky99 may need to transfer your personal data to servers or partners operating outside Malaysia. This includes cloud infrastructure providers and gaming software providers operating across multiple countries.

In all cases of cross-border data transfers, sky99 ensures that:

• The recipient country provides a level of data protection equivalent to or higher than that of Malaysia.
• Comprehensive data processing agreements are signed with all parties who receive your data.
• Appropriate safeguard mechanisms such as Standard Contractual Clauses or equivalent standards are used to protect your rights.

Sky99 is an online gaming platform exclusively for individuals aged 18 years and above. We do not accept registrations from any individual under the age of 18, and we do not knowingly collect personal data from children.

If we discover that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate action to delete that information and close the account in question. If you are aware that someone under the age of 18 has registered on our platform, please contact our support team immediately.

Sky99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in how we protect your data. Any material amendments will be communicated to members via:

• A prominent notice on the homepage of sky99.pw.
• Email notification to the address registered in your account.
• A pop-up notice when you log in to the platform for the first time after the amendment takes effect.

Continued use of the sky99 platform after an amendment notice is considered acceptance of the updated policy. If you disagree with the changes made, you have the right to close your account and request the deletion of your personal data.

The effective date of the latest Privacy Policy is 1 January 2026. Previous versions of this policy may be requested from our customer support team for your reference.

Sky99 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this policy and handling any privacy-related enquiries or complaints. If you have any questions, concerns, or wish to exercise your rights as a data subject, please contact us via:

We are committed to handling all privacy-related enquiries professionally and within the stipulated timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia Department of Personal Data Protection or the relevant enforcement authority.